FAQs
Do you ship internationally?
Yes, MeterPet™ ships internationally! We are committed to delivering our high-quality products to customers around the world. Please visit our shipping information page for details on international shipping rates and delivery times. If you have any questions, our customer service team is here to assist.
Can I change my shipping address?
Entered the wrong shipping address by mistake? As long as your order hasn't already been dispatched, we are happy to update the shipping details. Please email us with the new information, and we will make the necessary adjustments to your order.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
Help! I think my order is lost!
Concerned that your order has been lost in transit? If your order isn't appearing through the tracking link, your tracking number may update to reflect a delayed delivery date. Please allow some time for the tracking information to update. If your item still hasn’t been received within 30 days, contact us immediately so we can help resolve the issue.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard), PayPal, and other secure payment methods available at checkout.
What is your return policy?
We offer a 30-day return policy on most products. Items must be unused and in their original packaging. Please visit our returns page for detailed instructions on how to initiate a return.
Do you offer exchanges?
Yes, we provide exchanges for defective or damaged items. Please feel free to contact our customer service team to organise an exchange.
What products does MeterPet™ offer?
MeterPet™ offers a wide range of pet products for dogs, cats, rabbits, and small animals. This includes feeding supplies, grooming tools, leashes, jackets, pet beds, toys, training aids, healthcare items, and more. We prioritise quality, safety, and comfort for your pets.
Do you offer customer support?
Absolutely! We offer 24/7 customer support via email. Feel free to contact us if you have any questions or need help with your order. We're here to assist!
Is MeterPet™ eco-friendly?
Yes! At MeterPet™, we are dedicated to sustainability. We provide a selection of eco-friendly products, such as biodegradable pet waste bags and sustainable pet toys. Furthermore, we consistently aim to minimise packaging waste and enhance our environmental impact.
Can I change or cancel my order after placing it?
We process orders rapidly to ensure delivery, so it’s best to contact us immediately if you need to make changes or cancel your order. If the order has already been shipped, we might not be able to cancel it, but you can return the item for a full refund once it arrives.