FREQUENTLY ASKED QUESTIONS (FAQs)
1. What products does MeterPet™ offer?
MeterPet™ offers a comprehensive selection of pet products for dogs, cats, rabbits, and small animals. This includes feeding supplies, grooming tools, leashes, jackets, pet beds, toys, training aids, healthcare items, and more. We prioritize quality, safety, and comfort for your pets.
2. What payment methods are accepted on MeterPet™?
We accept secure payment methods, including credit cards (Visa, MasterCard, American Express), and PayPal.
3. How long does shipping take?
Orders are typically processed within 2-3 business days. Shipping time varies depending on your location, but usually, you can expect your order to arrive within 8-14 business days. We also offer express shipping for faster delivery.
4. Do you offer international shipping?
Yes! MeterPet™ provides worldwide shipping. You can check the available shipping options and rates at checkout.
5. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package in real time.
6. Can I return or exchange a product?
Yes, MeterPet™ offers a flexible return policy. If you are unsatisfied with your purchase, you can return unused and unopened products within 30 days for a refund. If your item is defective or damaged, we’ll replace it. Please refer to our Return Policy page for more details.
7. Do you offer customer support?
Absolutely! We provide 24/7 customer support via email. Don't hesitate to reach out if you have any questions or need assistance with your order. We are here to help!
8. Is MeterPet™ eco-friendly?
Yes! At MeterPet™, we are committed to sustainability. We offer a range of eco-friendly products, such as biodegradable pet waste bags and sustainable pet toys. Additionally, we continually strive to reduce packaging waste and improve our environmental footprint.
9. Can I change or cancel my order after placing it?
We process orders quickly to ensure delivery, so it’s best to contact us immediately if you need to make changes or cancel your order. If the order has already been shipped, we may not be able to cancel it, but you can return the item for a full refund once it arrives.